Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! It is a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, get one of these cigarette.
As with any new business, there will be some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the beginning of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not because of the economy, but to an issue with Brightpearl’s end of the year shipping plan. In the end, the problems with the shipping system were enough to essentially put us on our guard for the next six months as we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet up our future orders. After we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still nearly there. We had to understand how exactly to better advertise and market our e cigarettes and vaporizer products to increase the fascination with them.
We are happy to report that quarter, we saw a dramatic upsurge in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, despite this welcome return, we have been unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we will have to address on the next half a year.
As well as an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by a band of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minor level of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the period of time that we are providing free expedited shipping for some orders.
Among the other areas we have seen an increase in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting issues with either the product or their receipt. It’s unfortunate that many of these individuals don’t realize that people have a returns policy set up. Because of this policy, we have been overwhelmed with the amount of calls and emails we are receiving. It’s clear that we are currently experiencing an elevated amount of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to provide in-kind services like a refund, replacement or money-back guarantee, so as to ensure their satisfaction.
Beyond the above news-report topics, you can find other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented an emergency replacement policy in place for all electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the amount of questions we receive in regards to our products.
Recent press accounts reveal electric Tobaccconists battle to cope with extended repair times. We regret to share, but it is the reality of owning Vape Pens a retail business, even one centered on providing exceptional customer support. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we are taking every step necessary to address any issues our customers may have. Along with hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.